Talk about wringing every last dime out of your customer...
A few weeks ago my Verizon Blackberry died.  Since I'd fulfilled my 2 year commitment, and was tired of having to tether the thing to my PC to get my contacts and calendar to sync, I decided to go ahead an jump for the iPhone, crappy-AT&T-network and all.  I began porting my numbers... first mine... then I canceled the OnStar service in the Tahoe...and then a few days later, my daughter's phone.  Now that her number has successfully ported out, I called verizon to cancel the account altogether, and I got the best excuse ever from Jan at Verizon Wireless: "We'll cancel it effective the 18th, which is the end of your billing cycle, so you don't get a pro-rated bill".  Uh.  What?  You mean you'll bill me through the end of the month so I can pay for 2 weeks of service that I'm not going to get?  Hell yeah!  NOT.
So then Jan puts me on hold for 5 minutes while she "makes that change".  Jan comes back and tells me that she has to transfer me to someone that can help me.  
Kristen.   Ah, what a sweet lady.
   "Why are you leaving us Mr. Goldsby, what's wrong?".
   "Nothing's wrong, I just made the move to the iPhone".  
   "Okay, well let me make that change.  You realize there will be an early termination fee becuase you didn't fulfill your 2 year commitment on that other handset, and your final bill will be pro-rated so it will be a little higher than usual?".
   "Uh, yeah, but it will be less than letting it run through the 18th of the month?"
   "Well, yessir.".
I guess that little game has made it into the corporate playbook.